Frequently Asked Questions

Orders & Delivery

How long does delivery take?

We offer fast UK delivery. Most orders are dispatched within 1-2 business days and delivered within 2-4 business days.

Do you offer free delivery?

Yes! We offer free delivery on qualifying orders. Check our delivery page for the latest thresholds and options.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a tracking link via email so you can follow your delivery every step of the way.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. We'll do our best to help, but once an order has been dispatched we're unable to make changes.

Products

Are your products authentic?

100%. Every product we stock is sourced directly from trusted suppliers and brands. We never sell counterfeit or grey-market products.

Do your products have expiry dates?

Yes, all products are sold well within their expiry dates. If you have any concerns about a specific product, please don't hesitate to contact us.

Are your supplements suitable for vegetarians or vegans?

Many of our products are suitable for vegetarians and vegans. Please check the individual product descriptions and labels for specific dietary information.

Returns & Refunds

What is your returns policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receipt and we'll arrange a return or exchange.

What if my order arrives damaged?

We're sorry to hear that! Please contact us immediately with photos of the damaged item and we'll resolve it as quickly as possible.

Account & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes, completely. All payments are processed through Shopify's secure, encrypted payment system. We never store your card details.

Still have questions?

Can't find what you're looking for? Contact our support team and we'll be happy to help!